威瑞森调查大规模蜂窝网络故障

Verizon investigating widespread cellular network outage 
Verizon has released a statement acknowledging problems with their nationwide cellular network that left hundreds of thousands of customers without service.
威瑞森发布了一份声明,承认他们的全国移动网络存在问题,导致数十万用户无法获得服务。
2024.10.1 NBC News
tags: 新闻 网络 通讯
内容
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  • 1

    [1] Now, attention all Verizon users: If you're having problems with your cell phone service today, you are not alone.

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    [2] A massive outage hit the cellular service provider this morning, with more than 100,000 people across the country reporting issues.

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    [3] Some customers are saying their phones were going into SOS mode, which means the phone is not connected to a cellular network.

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    [4] Let's get right to NBC News correspondent Maggie Vespa in Chicago. Maggie, what's going on?

  • 5

    [5] Hey, guys. Well, we really actually don't know what is causing this, as far as what's going on, and that's adding, as you can imagine, to the frustration for a lot of people, including people on our own staff here at NBC Chicago Bureau.

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    [6] Some of our producers, their phones were hit by this outage, and they were trying frantically to connect to Wi-Fi and do everything they could to stay in touch.

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    [7] I want to show you the outage map. We're doing this from Chicago because our city was one of the hardest hit, but make no mistake, this is nationwide.

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    [8] Across the country, you can see some of the hotspots for this outage. We're talking about Seattle, Denver, Omaha, Cincinnati, Columbus, Chicago, again in there.

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    [9] This started around mid-morning, around 10:00 a.m., and it kind of spiked pretty quickly. It's been tapering off slowly since.

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    [10] Verizon released a statement on X, just saying, "We are aware of an issue impacting service for some customers. Our engineers." they wrote, "are engaged, and we are working quickly to identify and solve the issue."

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    [11] So just kind of reiterating, guys, they haven't said if they've figured it out yet, what's causing all this. So, a lot of confusion and a lot of frustration, as you can imagine.

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    [12] Yeah, Maggie, so a lot in limbo. Is there anything folks can do in the interim? It sounds like we still don't have a sense of timeline in terms of a resolution.

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    [13] We don't have a sense of timeline, but it is worth pointing out it peaked at around 104,000 people reporting the outages. It's now down, at last check, to about 49,000.

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    [14] So, if you want to take that into account as far as maybe the rate of recovery, if that continues, it could be a good sign. Beyond that, you're right, we don't have a hard timeline as to when this will be fixed.

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    [15] I mean, the main piece of advice, no shocker, Verizon is recommending people connect to Wi-Fi and try, as much as you can, to stay on that to facilitate communication.

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    [16] And remember, SOS mode in your phone does let you call emergency services, so you do, guys, have that lifeline even in this outage. - Always important. Maggie Vespa, thank you.

  • 1

    现在,所有威瑞森用户注意了:如果你现在的手机网络服务有问题,你并不孤单。

  • 2

    今天早上,移动通信服务提供商遭遇了大规模的中断,全国有超过10万人报告了问题。

  • 3

    一些客户说他们的手机进入了SOS模式,这意味着手机没有连接到蜂窝网络。

  • 4

    让我们连线芝加哥的NBC新闻记者玛吉·维斯帕。玛吉,发生了什么?

  • 5

    同事们好。我们真的不知道是什么原因造成的,至于到底发生了什么,你可以想象,这让很多人受阻,包括我们在NBC芝加哥分部的工作人员。

  • 6

    我们的一些制作人,他们的手机受到了影响,他们疯狂地尝试连接Wi-Fi,尽一切可能保持联系。

  • 7

    我想给你看一下中断地图。我们在芝加哥报道,因为我们的城市是受波及最严重的城市之一,但毫无疑问,这是全国性的。

  • 8

    在全国范围内,您可以看到这次中断的一些热点。我们说的是西雅图,丹佛,奥马哈,辛辛那提,哥伦布,又提到了芝加哥,还标注在那里。

  • 9

    这(些停网红点城市)是从上午10点左右开始的,然后迅速飙升。从那以后,它一直在慢慢减少。

  • 10

    威瑞森在X上发表了一份声明,只是说:“我们意识到一个影响某些客户服务的问题。”他们写道:“我们的工程师已经参与进来,我们正在迅速判定并解决问题。”

  • 11

    只是重申一下,他们还没有说他们是否已经弄清楚了,是什么导致了这一切。所以,很多困惑和郁闷,你可以想象。

  • 12

    是啊,玛吉,所以很多事情都尚未解决。在此期间大家能做些什么吗?听起来我们仍然没有一个解决方案的时间表。

  • 13

    我们没有时间表,但值得指出的是,它在大约10.4万人报告断网时达到顶峰。据最新统计,现在已经下降到4.9万人。

  • 14

    所以,如果你想考虑到恢复的速度,如果这种情况持续下去,这可能是一个好兆头。除此之外,你说得对,我们没有一个硬性的时间表来确定这个问题何时会得到解决。

  • 15

    我的意思是,最主要的一条建议,不出所料,威瑞森建议人们先连接到Wi-Fi,并尽可能地保持这种状态,以方便交流。

  • 16

    记住,你手机里的SOS模式可以让你拨打紧急服务,所以,朋友们,即使在断网的情况下,你也有生命线。 - 这永远是重要的。玛吉·维斯帕,谢谢你。