碧昂丝与李维斯:这一合作如何将品牌推向新高度 4

Beyoncé and Levi's: How This Partnership Took the Brand to New Heights 4 
Michelle Gass joins us to discuss refreshing one of the world's most well-known apparel companies for a new generation of consumers. She'll share her strategy for global store openings, expanding beyond denim and increasing the brand's appeal to women with the ultimate goal of turning Levi's into a $10 billion business.
李维斯(Levi's)CEO米歇尔·加斯将与我们探讨如何为新一代消费者重塑全球最知名的服装品牌之一。她将分享其全球门店拓展策略、超越牛仔品类的发展规划以及提升品牌对女性吸引力的举措,最终目标是将李维斯打造成一家价值百亿美元的企业。
2024.10.29 Fortune Magazine
tags: 访谈 商业 李维斯 碧昂丝
内容
  • 英中
  • 中英
  • 盲听
  • 1

    [37] We're in the early chapters of this, right? We're going to become a true apparel company, and we're going to do that through direct-to-consumer. Said another way, retail, through lots of stores.

  • 2

    [38] We actually have 3,000 stores globally. A lot of people are surprised by that because we're smaller here in the U.S., but in many parts of the world, we're seen as a retailer. And then our e-commerce business, you know, we're just getting started on that as well.

  • 3

    [39] So, it's pretty incredible to be here with such a rich foundation, again, 17 years, but feel like the next chapter is ahead of us, and we're just getting started.

  • 4

    [40] We've only got a few more minutes, so I'm going to whip through a couple of things with you. One thing that you talk about a lot is winning with women, because I think it's only a third of Levi's customers at the moment who are women. So, what does the company need to do to better market to and serve, the people in this room?

  • 5

    [41] Absolutely. Well, for many many years, the legacy of the company was not only was it denim and bottoms, it was guys' jeans, right? And so, it takes time to not lose the core of who you are. So, men are still very important to our business, but to evolve very thoughtfully so you can stand for something much bigger.

  • 6

    [42] And as I said, you know, having people really think about it as an apparel company, or we like to say a denim lifestyle company, because it always does center with denim.

  • 7

    [43] But for women, it's a third of our business, and that should be at least half of our business. I mean, just look at who a lot of the apparel shoppers are out there.

  • 8

    [44] And if you look at my husband's closet versus my closet, that would say, there's a lot of female consumers to serve. And our data says, actually, when they're coming in the store or online, they're actually buying stuff for, guys as well often. But we're barely scratching the surface, right?

  • 9

    [45] So first, it's about having relevant bottoms, making it easier to shop denim bottoms that can be very intimidating. So... - how are you going to make it easier? - Through great tools. And we're still working on them on our e-commerce, right? So fit navigation, finding your favorite fit, what's your right size.

  • 10

    [46] Our stylists in the store, part of becoming a retail company is really thinking about the frontline first. And I'm really excited about the cultural changes we're making as well. I mean, this isn't just business transformation, it's cultural transformation. To have people who work in corporate thinking all the time, "What can I do to serve that stylist, who's going to in turn serve the customer?"

  • 11

    [47] So, back to having the female customer come in. leading in fashion fit, so whether it's skinny, high-waist, low waist, loose, baggy... we want to help you find your next favorite Levi's. Tops, jackets, jumpsuits, skirts. I mean, we're barely in some of those categories, but the proof points are coming.

  • 12

    [48] So, you look at our last couple of quarters, women's has dramatically outperformed. And there's a big benefit of me being here for a year is to work with the teams to actually start addressing these new opportunities.

  • 13

    [49] So, women has outperformed? You were saying. - Yes, the last couple corners outperformed.

  • 14

    [50] Okay, there's lots more I want to touch on with you, but we are sadly out of time. But Michelle is going to be with us for the afternoon and the evening, so I'm going to take the liberty of saying, "Come find her to ask your questions about Levi's." - Awesome. - Thank you so much, Michelle, and also for the world's greatest jacket. - Alright, thanks, Ellie.

  • 1

    我们才刚刚起步,对吧?我们要成为一家真正的服装公司,而且要通过直接面向消费者的方式实现这一目标。换句话说,就是零售,通过众多门店。

  • 2

    实际上,我们在全球拥有3000家门店。很多人对此感到惊讶,因为我们在美国的规模较小,但在世界很多地方,我们被视为一家零售商。然后是我们的电商业务,你知道,我们也才刚刚起步。

  • 3

    所以,能在这里与如此坚实的基础相伴,再一次,17年了,但感觉新的篇章就在前方等着我们,而我们才刚刚起步。

  • 4

    主持人:我们只剩下几分钟了,所以我打算跟您快速过几件事。您经常谈到要赢得女性顾客,因为目前李维斯的顾客中女性只占三分之一。那么,公司需要做些什么来更好地针对女性顾客进行营销和提供服务呢?包括在座各位。

  • 5

    米歇尔·加斯:当然。嗯,多年来,公司的传统不仅在于牛仔布和下装,还在于男士牛仔裤,对吧?所以,在不失去自身核心的情况下进行转变是需要时间的。因此,男性对我们的业务仍然非常重要,但要经过深思熟虑地发展,这样才能代表更广泛的东西。

  • 6

    正如我所说,要让人们真的把它视为一家服装公司,或者我们喜欢说的牛仔生活方式公司,因为它始终以牛仔为核心。

  • 7

    但对于女性顾客,目前只占我们业务的三分之一,而这至少应该占到一半。我的意思是,只要看看外面众多的服装购买者都是谁就知道了。

  • 8

    而且如果对比一下我丈夫的衣柜和我的衣柜,就会发现,有大量的女性消费者需要服务。而且我们的数据显示,实际上,当她们来到实体店或线上购物时,她们也经常会为男士购买东西。但我们还只是刚刚触及表面,对吧?

  • 9

    所以首先,要有相关的下装,让购买牛仔下装变得更容易,因为这可能会让人望而却步。那么...... - 你们要如何让它变得更容易? - 通过出色的工具。而且我们仍在我们的电子商务方面努力完善它们,对吧?比如尺码导航,找到您最喜欢的款式,适合您的正确尺码。

  • 10

    我们店里的造型师,成为零售公司的一部分就意味着要首先考虑一线员工。而且我对我们正在进行的文化变革也感到非常兴奋。我的意思是,这不仅仅是业务转型,也是文化转型。让公司里工作的人一直思考:“我能做些什么来服务那位造型师,而造型师又能反过来服务顾客?”

  • 11

    所以,回到女性顾客进店这件事上来。引领时尚版型,无论是紧身款、高腰款、低腰款、宽松款、阔腿款……我们想帮您找到下一条心爱的李维斯牛仔裤。上衣、夹克、连体裤、裙子。我的意思是,我们在某些品类上涉足不多,但相关成果很快就会呈现。

  • 12

    所以,您看看我们最近几个季度的表现,女装业务的业绩大幅提升。而我在这里待了一年的一大好处就是能与团队合作,着手应对这些新机遇。

  • 13

    主持人:那么,女性的表现已经超过预期了吗?您之前提到过。 - 是的,在最后几个弯道的表现更胜一筹。

  • 14

    主持人:好的,我还有很多想和您聊的,但很遗憾时间不够了。不过米歇尔下午和晚上都会在这里,所以我斗胆说一句:“有问题找她咨询关于李维斯的事。” - 太棒了。 - 谢谢你,米歇尔,还有(您身上这件)这世上最棒的牛仔夹克。 - 好的,谢谢,艾莉。

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