人工智能如何帮助新妈妈们重返工作岗位 1

How AI Can Help New Moms Returning to Work 1 
Remaining nimble in a constantly changing world doesn't have to be daunting. Instead, COOs and CTOs can seize this opportunity to pivot and lean into operational solutions that leverage new technologies like AI and automation and unify disparate organizational structures and regulatory systems. Moreover, by utilizing customer experience and insights to drive decision-making, companies can proactively manage disruption. In this session, we met two leaders who are successfully navigating this transformation, Rahquel Purcell, Chief Transformation Officer for L'Oréal North America and Sarah Walker, Slack's Chief Operating Officer.
在不断变化的世界中保持敏捷并不一定令人望而生畏。相反,首席运营官COO和首席技术官CTO们可以抓住这个机会,转向利用人工智能和自动化等新技术的运营解决方案,并统一不同的组织结构和监管体系。此外,通过利用客户体验和洞察力来推动决策,公司可以主动管理中断。在本次会议上,我们遇到了两位成功引领这一转型的领导者,他们是欧莱雅北美首席转型官Rahquel Purcell和Slack首席运营官Sarah Walker。
2024.10.10 Fortune Magazine
tags: Ai 智能 办公 管理
内容
  • 英中
  • 中英
  • 盲听
  • 1

    [1] All right, so I think by now we are all really familiar with what a COO does, if you're not one you know about one.

  • 2

    [2] But I want to ask how many of you either are a chief transformation officer or have one at your company show of hands.

  • 3

    [3] All right, we're about 50, 50, okay, well, lucky for us we have one here on stage, and she used to formerly be a COO, so Rahquel, can you tell us what are the differences between a chief transformation officer(CTO) and a COO?

  • 4

    [4] Yes, happy to be here, thank you for for having me, it is a transition or a transformation, I should say, with the COO position the work that you're doing with products, with the CTO we look to bring that same level of commercial Innovation, collaboration, consumer insights.

  • 5

    [5] But with our programs, so bringing value, creating value creation, ensuring that you're getting top Roi, doing the pareto analysis, doing the work that's important for our employees, keeping us as a destination organization.

  • 6

    [6] But also making investments in the next generation of Innovations, so the transformation we have the entire corporate portfolio of Innovations from digital to tech to the infrastructure, to ERP systems, you name it, and it's driving in this space.

  • 7

    [7] And it certainly helps, because we drove an important transformation in the supply chain, during covid, that kind of set the stage to then move into creating the transformation strategy and road map for the company.

  • 8

    [8] Excellent, I want to come back to supply chain, but Sarah, I first want to come to you as someone who is truly just slacking backstage, I am very personally invested in what in what you're doing over there.

  • 9

    [9] So what is true transformation look like for you at Slack? and can you give me one specific example of how you've disrupted company operations in your very short time so far as COO?

  • 10

    [10] Yeah, it's it's a short time, I started in December, but it has been in rapid fire, and I think as COOs who get work done, I have to start with work itself, work today is broken, and we are leveraging GenAI to fix it.

  • 11

    [11] And you know, if you think about it, 41% of our teams are spending time doing really low value tasks.

  • 12

    [12] Even today ,I was searching for a slide for the exact version that I wanted, and this kind of mix of data being in different apps, silos⁽¹⁾ between teams, you're actually losing really valuable enterprise information.

  • 13

    [13] So what we are tackling is "How do you point GenAI at that really powerful enterprise data?" that you have across your organization. And we're doing it with in our own team, and also with several of our clients.

  • 1

    主持人:好的,我想现在我们都很熟悉COO(首席运营官)是做什么的,即便您不是这一职位,也肯定了解这一职位。

  • 2

    但我想问问在座各位,有多少人是CTO(首席转型官),或者所在公司有CTO,请举手示意。

  • 3

    好的,我们差不多是五五开,好吧,对我们来说幸运的是,我们这里有一位嘉宾,她以前是COO,所以拉奎尔,你能跟我们讲讲首席转型官和首席运营官有什么区别吗?

  • 4

    拉奎尔·珀塞尔(欧莱雅北美首席转型官):是的,很高兴来到这里,感谢您邀请我。这是一个过渡或转型,就首席运营官这个职位而言,您在产品方面所做的工作,而作为首席转型官,我们希望带来同样水平的商业创新、协作以及消费者洞察力。

  • 5

    但通过我们的项目,带来价值,创造价值创造,确保您获得最佳投资回报率,做帕累托分析,开展对我们员工重要的工作,让我们作为一个有目标的组织。

  • 6

    但同时也要对下一代创新进行投资,这样我们就能实现整个企业创新组合的转型,从数字化到技术,再到基础设施、到ERP系统,你能想到的,它正在推动这个领域的发展。

  • 7

    这当然很有帮助,因为在新冠疫情期间,我们推动了供应链的一次重要变革,这为公司随后制定转型战略和路线图奠定了基础。

  • 8

    主持人:很好,我想回到供应链上来,但是莎拉,我首先想说的是你作为一个在幕后“偷懒”的人,我个人对你在那里所做的事情很感兴趣。

  • 9

    主持人:那么在Slack(美国企业级智能移动办公平台),您认为真正的变革是什么样子的?另外,在您担任首席运营官的短短时间里,能否给我举一个具体的例子,说明您是如何颠覆公司运营的?

  • 10

    莎拉·沃克(Slack首席运营官):是的,时间不长,我从12月开始,但进展很快。我认为作为首席运营官,要先从工作本身入手,如今的工作方式存在问题,而我们正在利用通用人工智能来解决这些问题。

  • 11

    要知道,仔细想想,我们41%的团队成员都在做那些价值极低的工作。

  • 12

    即便在今天,我在寻找一张完全符合我需求的幻灯片时,也遇到了数据分散在不同应用程序中、团队之间存在信息孤岛的情况,实际上企业有价值的信息就这样流失了。

  • 13

    因此,我们要解决的问题是“如何让GenAI在整个组织中找到真正强大的企业数据?”我们在我们自己的团队中做这件事,也和我们的一些客户一起做。

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